Are you a tech-savvy problem solver with a passion for keeping systems running smoothly? As our Nordic IT Coordinator, you’ll be the go-to expert supporting end users, ensuring seamless operations, and implementing global and regional IT initiatives. Become a part of the world’s leading travel retail company and help us build a future-ready IT ecosystem for tax-free shops, restaurants and back offices!
About the role
In the role of Nordic IT Coordinator, you are responsible for coordinating support for end users for all IT related matters in the Nordics in our businesses with the main focus on Sweden. You will be the key link between technology and operations, ensuring seamless IT support and implementation across the Nordics. You will collaborate with Nordic, regional, and global teams to optimize solutions.
Your daily tasks will include:
- End-user support – Provide first-level assistance to local teams, resolving incidents quickly.
- Infrastructure management – Maintain and troubleshoot IT systems, including networks, computers, POS, printers, and tablets.
- Project coordination – Support store openings, refurbishments, and IT-driven initiatives.
- Procurement & contracts – Oversee IT purchasing, manage supplier contracts, and liaise with vendors.
- Training & compliance – Organize user training sessions and ensure adherence to security policies.
Furthermore, you ensure the technical functionality of local IT environment and group tools: networks, computers, scanners, POS, credit card terminals, servers, printers, tablets, handhelds, etc.
- Monitor system performance, troubleshoot issues and support with technical solutions related to both software and hardware and ensure form own behalf that performance issues are fixed fast
- Liaise with other Nordic IT colleagues, Regional and Global IT to provide new solutions and resolutions or report issues.
From maintaining networks and hardware to troubleshooting issues and driving digital transformation, you’ll play a crucial role in shaping our IT landscape.
Your profile
- You have a Bachelor’s Degree in Information Technology or related field of experience.
- You have at least two years’ knowledge of different areas of IT.
- Experience of working with information system administration, such as MS Active Directory, MS servers and Endpoints.
- Desirable, you have experience from customer service, end-user support or project coordination.
We are looking for a communicative person, who has high problem-solving skills. To be successful in your role, you must be a team player who has a positive “can-do” attitude, and see cooperation as an important pillar in your daily work.
You are also independent and confident in yourself. You can express yourself well both verbally and in writing in English as well as in Swedish.
Our offer;
- Employee discounts
- Wellness allowance
- Employee parking
- Pension and insurance according to collective agreement
About the employment
The position is a full-time permanent position with a six-month probationary period. You work office hours and are located at Arlanda Airport. You report to the Director IT Service Management for EMEA-North region. Travelling within the Nordics and Sweden is needed from time to time.
The work takes place in a security-classified area and therefore security is a high priority. We conduct a security clearance before decision on employment. More information about what a security check entails can be found here.
The position will be filled as soon as we have found the right candidate. Interviews are therefore ongoing and the position may be filled before the application deadline has passed.
If you thrive in a dynamic environment and want to be part of the world’s leading travel retail company, apply today and help us build a future-ready IT ecosystem! Please attach your CV in English.
At Avolta, you meet customers and travellers from all over the world. With a combined offering of duty-free sales, luxury stores, food and beverage at airports, highways, cruises, railways and more, we are the world leader in travel retail with operations in 1,200 locations in 75 countries. Our extensive offering means we are in the right place, at the right time, for every traveller.
We exist to make travellers happier by maximizing every moment of their trip - whether they are on the go or online.
If you want to take the next step in a dynamic role within the world's leading travel retail company, where people can contribute their passion and expertise, please submit your application using the application form below. Read more about Avolta at avoltaworld.com
